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Lean Six Sigma for Services: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Lean Six Sigma for Services: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

$29.60


The author of Lean Six Sigma applies the revolutionary ""quality"" improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.