The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

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Title: The Ownership Quotient
Author: Heskett, James L./ Sasser, W. Earl/ Wheeler, Joe
Publisher: Perseus Distribution Services
Publication Date: 2008/12/08
Number of Pages: 225
Binding Type: HARDCOVER
Library of Congress: 2008022313